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Fit: 1.0 of 5 |
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Finish: 3.0 of 5 |
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Function: 0.5 of 5 |
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Performance: 1.5 of 5 |
| | | Sooooo Not HappyCXE Series : Ford Ranger
March 05, 2021 Posted by:
I purchased an ARE CX Evolve for my 2020 Ranger. I had to bring it back to the dealer because the lights were not wired correctly. Then I had to bring it back again because it was leaking. It was my opinion that the cap was not installed correctly and pointed this out to the dealer. He ignored me and reinstalled the cap. The Cap still leaked. I was convinced the cap was not installed correctly( not sitting right on the bed) I contacted ARE on their FB page with a picture that anyone at ARE and anyone with any knowledge of truck caps could tell was not seated correctly. The response was, I can’t tell from one close up picture blah blah blah, contact our consumers affairs division. I contacted them with multiple pictures and a video. Their/your response was “send me the serial number and I’ll forward it to the techs”. I did that, then was totally ignored. ARE contacted the dealer without answering my simple question. I already told ARE that the cap was installed incorrectly twice but they refused to answer me. I also asked about drill holes in the side rail decks which they did tell me was from shipping, this was when I was at the dealer yet again to have the cap reinstalled. They advised me to keep that appt. The dealer finally listened to me and installed the cap correctly, however, it still leaks and I will do everything in my power to tell everyone I can about the absolute worst customer service I have ever experienced in my 56 years. My leaking ARE evolve cap cost me 3200 plus dollars, 4 trips to the dealer at 72 round trip miles and approximately 13 of my life hours I will never get back and I never even received a “I’m/we’re sorry” everyone that sees my cap will know what I experienced and I will spread the word for as long as this miserable cap is on my truck!!
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